Privacy Policy

1. About this policy

EduVision Global Education & Visa Services (EVG) operates https://eduvisionglobal.com. This policy explains how we handle personal information received through our website, including enquiries, applications and supporting documents.

2. Information we collect

Our Enquiry form collects your name, email address, phone number, service of interest and message.

Depending on the service and answers you select, our Apply form can collect your name, date of birth, nationality, passport and personal details; email, phone and residential or previous addresses; family, dependant and other applicant details; education and English-test information; employment and travel history; visa and immigration information; financial circumstances and sponsorship details; and supporting documents or other information you provide.

The financial section does not ask for a bank account number. These forms do not provide a card-payment facility. Please provide only information relevant to your request, and never provide passwords, online-banking credentials or card security codes.

3. How we collect information

We collect information you enter into our forms and files you choose to upload. Selecting a file and uploading it are separate steps: using the upload function sends the file for processing before you submit the completed application.

We also process technical information needed to operate and protect the website. If you provide another person's information, including a child's or sponsor's information, ensure you have appropriate authority to do so.

4. Why we use information

We use your information to respond to enquiries, assess and handle your service request, organise documents, communicate with you, keep service records and protect the website against misuse or duplicate submissions.

Sending a website form does not automatically lodge an application with a school, insurer or government authority. The scope and any further steps for a particular service must be agreed separately.

5. Enquiries and staff notifications

Relevant authorised EVG staff receive enquiry and submission notifications. Enquiry notifications include your name, email, phone, service and message so staff can respond.

Submission notifications contain a limited summary: your name, reference, service, destination country, email, phone, submission date/time and document count. Uploaded documents and the generated customer-details PDF are not attached to these automatic notifications. Your email address is used as the reply address.

6. Applications, documents and consent

You do not need a customer account to use the current Apply form. You can review your answers and uploaded documents before submitting. The form requires confirmation that your information and documents are accurate and that EVG may use them for your selected service.

We record your submission reference, submitted information, consent wording and language, and the submission and consent date/time. A customer-details PDF is generated from your saved submission, including consent details and an attachment list.

Supporting documents are optional in the current form. Uploaded files undergo technical checks. Personal and passport details are entered manually; the current form does not automatically extract them from passport images.

7. Storage, service providers and security

Information may pass through restricted website processing and temporary storage before transfer to EVG-controlled storage. The primary submission storage for this website workflow is in Sydney.

We use external website-hosting and email services to operate the website and deliver notifications. These services handle information needed to perform those functions. The Sydney storage location does not mean every copy of information, including email or provider-held records, is stored exclusively in Sydney or Australia. If you use the website from another country, providing information can involve transferring it to Australia.

We use access restrictions and technical safeguards to protect information. The public website uses HTTPS. No website, email service or storage system can guarantee absolute security.

8. Retention and deletion

EVG retains personal information for as long as reasonably necessary for the relevant services and applicable legal, regulatory and business recordkeeping requirements. Information may be retained for longer where required or permitted by law.

Before final submission, you can use the form's Remove or Cancel controls to remove applicable uploaded files. Unsubmitted uploads become eligible for automatic cleanup after 24 hours without activity; service interruptions can delay cleanup. This rule does not apply to accepted submissions.

Temporary delivery copies are cleaned up after verified delivery to EVG storage. This does not delete accepted records, stored documents or staff emails. You can contact us about deletion using the details below.

9. Cookies and technical information

The website uses cookies needed for enquiry and application protection and authorised administration sessions. Blocking these cookies can prevent those functions from working. Technical information, including information associated with web requests and IP addresses, is processed for website operation, security and abuse prevention.

The current public website has no implemented third-party analytics tags, advertising pixels or session-replay tools. Restricted administration maintains account, access and audit records for authorised users.

10. External links

The website includes links to external websites, including Facebook and Google Maps. Following these links takes you to services with their own privacy practices. This policy does not govern those external services.

11. Access, correction, deletion and privacy concerns

Contact info@eduvisionglobal.com.au to request access to or correction of your personal information, ask about deletion, or raise a privacy concern. Include your enquiry or submission reference if available.

We may need to verify your identity or authority before releasing information or making changes. Please do not send additional identity documents until an appropriate method has been agreed. We will consider your request and explain any applicable restriction or reason we cannot fulfil it. You may also approach a relevant privacy regulator where it has jurisdiction.

12. Contact EVG

For privacy requests, email info@eduvisionglobal.com.au with the subject “Privacy request”. Our current Sydney and Ulaanbaatar contact details are listed below.

13. Policy updates

We may update this policy as our services, information-handling practices or applicable requirements change. The current version shows its last-updated date. Updating this policy does not replace any additional notice or consent required for a new use of your information.